All payments made using a card are processed through the electronic payment platform “Nexi e-Commerce” and uses TLS 1.2 encryption with a 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.
Cancellations:
Cancellation can be made only 72 hours before the rental day without any fees.
- If you wish to cancel your reservation, you have to send a cancellation notice email to info@moto-empire.com and receive an answer that we received your cancellation notice.
- If we receive the cancellation notice up to 72 hours before the due pick-up date and time, there is no cancellation fee.
- If we receive your cancellation notice from 72 hours up to a few hours before the due pick-up time or if you fail to collect the vehicle “No Show,” you will be charged all the cost of rental.
In the event that you book under our minimum age and valid driver’s license policy, your booking will be canceled and you will be charged a fee for two days’ rental and delivery costs.
After-hours pick up and drop off cost.
For pick-ups and drop-offs from 00:00 until 08:01, there is an extra charge of 40€.
Cancellation policy:
For any cancellation, you have to inform us 3 days before in order to refund your payment.
Cancellation Penalty Policy:
During the rental period and after the rental contract is signed we cannot refund money back to you.
In case of cancellation up to 3 days before the date of arrival, no fee will be charged.
For reservations canceled less than 3 days till 2 days prior to arrival, 50% of the entire rent will be charged to your credit card.
For reservations canceled less than 2 days, full charge of the whole rental will be applied to your credit card.
If a customer does not show at all, the entire rent will be charged to the credit card.
Refusal to rent:: The company has the right to refuse the rental, charging the full rental at the last minute when the driver does not have all the documents or is under the right age or the license has expired, or if there are indications that the driver’s safety is at risk (lack of skills, dangerous driving, suspicion of alcohol use, etc.).