Terms of rentals

Reservations:
All reservations are checked, and then you receive a confirmation mail if the driver’s details meet the rental requirements and the vehicle is available.

All reservations are based on a vehicle group and not a certain model. In case of no availability for a confirmed reservation, our company reserves the right to offer a vehicle of a bigger category to the customer with no extra charge.

The company has the right to cancel a reservation, due to lack of availability from a simultaneous reservation at the physical store within the next 48 hours from the time of the reservation.

Required driver license:
AM for 50cc scooter
A1 for 125cc scooter
A for all the sizes of Motorcycles
B for all the sizes of ATVs and Beach Buggies

Note: The Driver must have and display a valid Drivers’ License issued at least a year ago. Citizens of Non-EU countries must have a valid international Drivers’ License along with their regular Drivers’ License. If the driving license was issued less than a year ago, there is a surcharge. The exact extra fee depends on the chosen vehicle.

Driver’s Age Minimum age: 20 years – Maximum age: 67 years

At least 20 years old for scooters
At least 23 years old for the ATV’s
At least 24 years old for buggies.

Depending on the vehicle category, a certain age of the driver is required. If the driver’s details, when receiving the vehicle, do not meet the conditions for driving, then the reservation is canceled and the customer is charged the full amount of the rental.

Traffic Violations – Fines:
Traffic violations and fines are borne by the Renter.

Minimum Rental Charge:
The minimum rental charge is one day

Fuel:
The Renter is obliged to return the vehicle with the same fuel as it had when collected. If the renter returns the vehicle with less fuel, the renter will be charged with the fuel difference. No refunds are issued for vehicles returned with more fuel than when collected.

Additional driver:
Additional driver/drivers are free of charge. For all additional drivers applies the same policy that applies to the main driver regarding age, driving license, etc.

Kilometers:
Our prices include unlimited kilometers.

Cancellations:
Cancellation can be made only 72 hours before the rental day without any fees.

• If you wish to cancel your reservation, you have to send a cancellation notice email to info@moto-empire.com and receive an answer that we received your cancellation notice.
• If we receive the cancellation notice up to 72 hours before the due pick-up date and time, there is no cancellation fee.
• If we receive your cancellation notice from 72 hours up to a few hours before the due pick-up time or if you fail to collect the vehicle “No Show,” you will be charged all the cost of rental.

After-hours pick up and drop off cost.
For pick-ups and drop-offs from 00:00 until 08:01, there is an extra charge of 40€.

Cancellation policy:
For any cancellation, you have to inform us 3 days before in order to refund your payment.

Cancellation Penalty Policy:

• In case of cancellation up to 3  days before the date of arrival, no fee will be charged.
• For reservations canceled less than 3 days till 2 days prior to arrival, 50% of the entire rent will be charged to your credit card.
• For reservations canceled less than 2 days, full charge of the whole rental will be applied to your credit card.
• If a customer does not show at all, the entire rent will be charged to the credit card.
• During the rental period and after the rental contract is signed we cannot refund money back to you.

Out of station Deliveries – Collections:
Deliveries – collections out of the station will have an extra charge that will depend on the place of the delivery.

Insurances:

Our vehicles are insured against third-party damages excluding a) Driver and passengers b) our vehicle.

– Third party insurance is included in the price

 In case of an accident, you will have to pay the cost of the whole damage of the rental vehicle to us.

 

What is not covered by any insurance:
• Damages due to inappropriate driving or negligence.• Damages due to traffic law violation.

• Damages that caused because the vehicle was used off road or in not appropriate roads
• Damages that caused after the agreed return time.
• Damages that caused willfully or recklessly by the renter e.g. (burning out the clutch, burning out the tires, sitting or standing on the bonnet, or the roof or the boot lid of the vehicle
• Damages that caused because the driver was driving under the influence of drugs or alcohol.
• Damages to the tires and damage to the underside of the vehicle
• Deliberately damages or damages you have made under the influence of alcohol/drugs.
• Damages caused by an unauthorized driver.
• Loss or Damage or Theft of Keys

 Full Insurance:
-From 7€ / Day Extra cost

 Super Full Insurance:
–  From 10€ / Day Extra cost

Furthermore, depending on individual preferences, there is an extra charge for

1. Full coverage insurance CDW:

 For Scooters CDW-700 limits the amount the renter has to pay for repairs of the rented vehicle at a maximum of 700 euros. This optional insurance covers theft as well. It does not cover damages to the underbody and suspension system of the vehicle nor loss of personal effects.

For ATV 150cc and 170cc  CDW-800 limits the amount the renter has to pay for repairs of the rented vehicle at a maximum of 800 euros. This optional insurance covers theft as well. It does not cover damages to the underbody and suspension system of the vehicle nor loss of personal effects.

For ATV yp to 300cc CDW-1500 limits the amount the renter has to pay for repairs of the rented vehicle at a maximum of 1500 euros. This optional insurance covers theft as well. It does not cover damages to the underbody and suspension system of the vehicle nor loss of personal effects.

For Buggies with 450cc CDW-1200 limits the amount the renter has to pay for repairs of the rented vehicle at a maximum of 1200 euros. This optional insurance covers theft as well. It does not cover damages to the underbody and suspension system of the vehicle nor loss of personal effects.

For Buggies with 800cc CDW-1900 limits the amount the renter has to pay for repairs of the rented vehicle at a maximum of 1900 euros. This optional insurance covers theft as well. It does not cover damages to the underbody and suspension system of the vehicle nor loss of personal effects.

2. Super full insurance SCDW:
For Scooters SCDW-450 limits the amount the renter has to pay for repairs of the rented vehicle at a maximum of 450 euros. This optional insurance covers theft as well. It does not cover damages to the underbody and suspension system of the vehicle nor loss of personal effects.

For ATV 150cc and 170cc  SCDW-400 limits the amount the renter has to pay for repairs of the rented vehicle at a maximum of 400 euros. This optional insurance covers theft as well. It does not cover damages to the underbody and suspension system of the vehicle nor loss of personal effects.

For ATV yp to 300cc SCDW-800 limits the amount the renter has to pay for repairs of the rented vehicle at a maximum of 800 euros. This optional insurance covers theft as well. It does not cover damages to the underbody and suspension system of the vehicle nor loss of personal effects.

For Buggies with 450cc SCDW-850 limits the amount the renter has to pay for repairs of the rented vehicle at a maximum of 850 euros. This optional insurance covers theft as well. It does not cover damages to the underbody and suspension system of the vehicle nor loss of personal effects.

For Buggies with 800cc SCDW-1000 limits the amount the renter has to pay for repairs of the rented vehicle at a maximum of 1000 euros. This optional insurance covers theft as well. It does not cover damages to the underbody and suspension system of the vehicle nor loss of personal effects.

Mileage:

Unlimited mileage (only in Santorini island) is included in our rates.

Ferrying the car:
Ferrying any vehicle is not allowed out of Santorini without written authorization from our company.

Road Accident:
In a road accident, you have to inform our company immediately and the police. The police report is mandatory. Without a police report, the renter takes full responsibility. Furthermore, in case of an accident due to the renter’s liability, the renter has an obligation to pay our company a non-refundable fee to cover administration expenses and the cost of repairing the damage to the vehicle.

Refusal to rent: The company has the right to refuse the rental, charging the full rental at the last minute when the driver does not have all the documents or is under the right age or the license has expired, or if there are indications that the driver’s safety is at risk (lack of skills, dangerous driving, suspicion of alcohol use, etc.)